I reached out to TDH near the end of March for a quote. After getting approval from my HOA, I signed the quote & paid *in full* on April 16th. I was told we were scheduled for June 3rd, totally fine. I was then told that due to the weather it would have to be pushed out to June 10th. Again, totally fine, I understand the weather can cause delays. Unfortunately, I was going to be out of town that day, so I asked if we could move it to the 12th so I was able to be home & make sure everything went smoothly & they confirmed that I was on the schedule for the 12th. The person I spoke to the most ended up getting another job and left near the end of May, but I wasn’t concerned because I was given a heads up that my main POC would be changing and I had also spoken to Marcus (the owner) when we got the initial quote as he had walked the property with us. Fast forward to June 11th and I haven’t heard from anyone. We get home from vacation and the 811 guys hadn’t come out to identify the lines for where they would dig or anything which I was told TDH would take care of for us prior to them starting. I had to reach out to my previous POC in order to get Marcus’ information and when I finally got ahold of him, he said they wouldn’t be doing our project the next day as scheduled. If I hadn’t had reached out, I wouldn’t have known anything until the next day when no one would have shown up. I took a day off of work in order to be present. I was told by Marcus on the phone that he would get a new date for me by the end of the day on the 11th. Even after asking for an update, he didn’t respond until the next day saying he was waiting on a contractor. I then got a response another 24 hours later saying the contractor was going to come out to look at the property & “see when he could do it” and that it would probably be a week or more. At this point we have already done a full walk through, they’ve taken measurements, we provided a to-scale drawing of the work that my husband (engineer) put together for planning purposes, been given a quote, paid for the services, been rescheduled three times, and now I’m being told someone has to come look at just to be given a new date??? No thank you. I’ve now asked Marcus for a refund and he has ignored all of my texts and phone calls. Come to find out, there are a lot of people he owes money to. This is bad business and the positive reviews they’ve gotten were heavily based on other people who previously worked for him. I would not recommend Triangle Drainage & Hardscapes to anyone who values good business & honest communication.
Scott Leone
6 months ago
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I recently had the pleasure of working with Triangle Drainage & Hardscape for the installation of a French drain in my backyard, and I couldn't be more satisfied with the results.From the very start, Marcus impressed me his professional approach. His team quickly understood the water drainage issues I was facing and provided a clear, detailed estimate that fit within my budget. Their expertise was evident in the way they explained the process, ensuring I felt confident about the project.The quality of the work exceeded my expectations. The team was meticulous, ensuring the French drain was installed to effectively divert water away from problem areas. They used high-quality materials and demonstrated exceptional craftsmanship, resulting in a durable and efficient drainage system.Throughout the project, Marcus maintained excellent communication, updating me regularly on their progress and addressing any concerns I had promptly. Their punctuality was commendable, arriving on time each day and working diligently to stay on schedule.What truly set Triangle Drainage & Hardscape apart was their ability to handle unforeseen challenges. When they encountered unexpected soil conditions, they swiftly adapted their approach, ensuring the project continued smoothly without compromising on quality.The team was also conscientious about maintaining a clean worksite. They took care to minimize disruption to my yard and performed a thorough cleanup once the job was complete, leaving the area looking even better than before they started.Overall, I am thoroughly pleased with the outcome of the project. The French drain will significantly improve the drainage in my backyard, and I have Marcus and Triangle Drainage & Hardscape to thank for their exceptional work. I would highly recommend them to anyone needing drainage solutions or any other contracting services. Their professionalism, expertise, and dedication to quality truly set them apart.
Ryan Wolfgang
6 months ago
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We talked with several companies about drainage for our back and side yard, and Triangle drainage stood out as the best choice. Marcus was responsive, provided a reasonably priced quote, and helped us brainstorm the best solutions for our yard. They communicated clearly about scheduling, especially with weather delays, and kept us informed throughout the process. When we felt some areas weren't fully complete after the second day, Marcus worked with us to address and fix everything. The final result turned out great, the price was reasonable, and the owner and crew listened to our needs. Highly recommend for anyone with drainage issues in the greater RTP area.
Craig Wolfson
8 months ago
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What a great experience!!! Marcus and team were great. Very friendly and a pleasure to work with! Treated my property as if it was their own. Was so impressed with how well they cleaned up after they were done! Very reasonable pricing. 100% recommended and will definitely use them again. Thank you!!
Michael Easter
8 months ago
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I have referred Nate Edge and Triangle Draining to multiple different homeowners. They have always done excellent work and are on time. They do exactly what they say they are going to do! 10/10 Recommend